Privacy Policy

Lisa Scala Jewelry (“Lisa Scala Jewelry,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit lisascala.com, create an account, place an order, subscribe to communications, contact us, visit our gallery, or otherwise interact with us. Last updated: July 22, 2026.

This policy is intended to provide transparent information about our practices. It does not create contractual rights beyond those required by applicable law.

1. Scope

This policy applies to personal information collected through our website, online store, customer-service communications, marketing activities, gallery transactions, events, and related services. It does not apply to third-party websites, applications, or services that have their own privacy policies.

2. Personal Information We Collect

Information You Provide

Identity and contact information: name, billing address, shipping address, email address, telephone number, and account username;
Order information: products purchased, size, customization requests, gift messages, order value, delivery method, returns, exchanges, repairs, and transaction history;
Payment-related information: payment method, billing details, transaction identifiers, and limited payment status information. Complete card numbers are generally processed by payment providers rather than stored by us;
Account information: password or authentication information, saved addresses, wish lists, and account preferences;
Communications: messages, inquiries, reviews, survey responses, customer-service records, photographs supplied for repairs or claims, and other content you send us;
Marketing information: email subscription choices, interests, campaign interactions, and communication preferences;
Custom-order information: measurements, sizing, design preferences, inscriptions, dates, recipient details, and approvals needed to create or modify an item; and
In-person information: information supplied during a gallery visit, event, repair intake, purchase, or consultation.

Information Collected Automatically

When you use the website, we and service providers may automatically collect:

IP address and approximate location derived from it;
Browser type, device type, operating system, language, and device identifiers;
Pages viewed, links clicked, search terms, referring and exit pages, session duration, and interaction data;
Shopping-cart activity, product views, checkout progress, and purchase attribution;
Cookie identifiers, advertising identifiers, and similar technology data; and
Diagnostic, security, fraud-prevention, and server-log information.

Information From Other Sources

We may receive information from payment processors, shipping carriers, fraud-prevention providers, analytics providers, advertising partners, social networks, email providers, wholesale partners, event platforms, and publicly available sources.

3. How We Use Personal Information

We may use personal information to:

Process, fulfill, ship, deliver, and document orders;
Provide customer service and respond to questions;
Create, size, customize, repair, or service jewelry;
Manage returns, refunds, exchanges, warranties, disputes, and claims;
Maintain customer accounts and preferences;
Send transactional messages, such as confirmations, receipts, shipping updates, and service notices;
Send marketing communications when permitted and honor opt-out choices;
Personalize content, product recommendations, and advertisements;
Measure website traffic, campaign performance, and customer engagement;
Improve products, services, website functionality, accessibility, and security;
Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
Enforce our terms, policies, and legal rights;
Comply with tax, accounting, recordkeeping, court, law-enforcement, and regulatory obligations; and
Complete a business transaction such as a merger, financing, reorganization, or sale.

4. Legal Bases for Processing

Where laws require a legal basis, we process personal information as necessary to perform a contract, take steps requested before entering a contract, comply with legal obligations, pursue legitimate business interests that are not overridden by your rights, protect vital interests, or based on consent.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain carts and accounts, understand usage, improve performance, prevent fraud, measure advertising, and support marketing.

Types of Cookies

Strictly necessary: required for security, checkout, cart, login, and core website functions;
Functional: remember choices and improve convenience;
Analytics: help us understand website use and performance;
Advertising: help measure campaigns and display relevant advertising, where used and permitted; and
Social media: support embedded content and interaction with social platforms.

You can control many cookies through browser settings and any consent tool available on the website. Blocking certain cookies may affect website functionality. Browser “Do Not Track” signals are not interpreted consistently across the industry; we respond to legally recognized preference signals where required.

6. Analytics and Advertising

We may use analytics and advertising services, including services provided by Google and social-media platforms. These providers may collect device, browser, interaction, purchase, and cookie information to measure traffic, conversions, and advertising effectiveness or to personalize advertising, subject to their policies and your available choices.

7. Email and Marketing Communications

When you subscribe, request information, or otherwise consent, we may send product news, gallery updates, invitations, promotions, and educational content. You can unsubscribe using the link in a marketing email or by contacting us. Transactional and service-related messages may still be sent when necessary.

8. How We Disclose Personal Information

We may disclose personal information to:

Website and hosting providers that operate and secure our WordPress and WooCommerce environment;
Payment processors and financial institutions that authorize and settle transactions;
Shipping carriers and logistics providers that deliver and insure orders;
Email, marketing, analytics, and advertising providers that help us communicate and measure performance;
Professional advisers such as accountants, attorneys, insurers, auditors, and consultants;
Fraud, security, and identity-verification providers;
Government authorities, courts, or law enforcement when required or reasonably necessary;
Business transaction participants in connection with a proposed or completed merger, sale, financing, restructuring, or transfer; and
Other parties with your direction or consent.

Service providers are permitted to use information only as allowed by contract and applicable law.

9. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary meaning of “sell.” Some privacy laws use broader definitions that may include disclosure of identifiers or internet activity for cross-context behavioral advertising or targeted advertising. Where applicable, you may have the right to opt out of such practices.

If the website displays a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar link, use that link to submit a request. You may also contact us using the details below.

10. Payment Security

Payments are generally handled by third-party payment processors. We do not ordinarily receive or store complete payment-card numbers. Payment providers maintain their own security and privacy practices.

No method of transmission or storage is completely secure. We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information, but cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, warranty and repair history, fraud prevention, tax and accounting obligations, dispute resolution, and legal compliance.

Retention periods vary by record type. We may retain de-identified or aggregated information that can no longer reasonably identify an individual.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Know or confirm whether we process your personal information;
Access personal information we hold about you;
Correct inaccurate personal information;
Delete personal information, subject to exceptions;
Receive certain information in a portable format;
Opt out of targeted advertising, sale, or sharing as defined by applicable law;
Limit certain uses of sensitive personal information, where applicable;
Withdraw consent where processing depends on consent;
Object to or restrict certain processing; and
Appeal a decision concerning a privacy request, where applicable.

13. How to Submit a Privacy Request

Submit a request using the contact information below. Describe the right you wish to exercise and provide enough information for us to locate relevant records.

We may need to verify your identity before completing a request. Verification may include confirming information associated with an account or transaction. We will use verification information only for the request.

Authorized agents may submit requests where permitted by law. We may require proof of authority and direct identity verification from the consumer.

14. Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right. Differences reasonably related to the value of data or a permitted loyalty or promotional program may be allowed under applicable law.

15. California and Other U.S. State Disclosures

Residents of states with comprehensive privacy laws may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale, sharing, profiling, and appeals. Because legal thresholds and exemptions vary, a particular law may not apply to us or to every request.

For California residents, categories of information collected may include identifiers, customer records, commercial information, internet or network activity, approximate geolocation, audio or visual information supplied to us, professional or employment information in wholesale contexts, and inferences. We collect and disclose these categories for the business purposes described above.

We do not knowingly sell or share personal information of consumers under 16.

16. European Economic Area, United Kingdom, and Switzerland

Where applicable, individuals in these regions may have rights to access, correction, deletion, restriction, portability, objection, and withdrawal of consent, and may lodge a complaint with a supervisory authority.

Information may be transferred to and processed in the United States and other countries that may not provide the same level of legal protection as your home jurisdiction. Where required, transfers are supported by an appropriate legal mechanism.

17. Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, contact us so we can investigate and delete it where appropriate.

18. Third-Party Links and Embedded Content

The website may link to or embed services operated by third parties, including social networks, video services, payment providers, maps, and other websites. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy or security practices.

19. User-Generated Content and Reviews

Information you choose to post publicly, such as a product review, testimonial, social-media comment, or photograph, may be visible to others and may be copied or shared. Do not post information you wish to keep private.

20. Business Customers and Wholesale Accounts

For wholesale, professional, and business relationships, we may collect business contact details, resale-certificate information, tax identifiers, ordering history, credit references, and other information needed to manage the account and comply with law.

21. Security Incidents

If we discover a security incident involving personal information, we will investigate and provide notices required by applicable law. You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized access.

22. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology, practices, or legal obligations. The “Last updated” date identifies the current version. Material changes may also be communicated through the website or other appropriate means.

23. Contact Us

For privacy questions or requests, contact us below and use the subject line Privacy Request so the request can be routed appropriately.

Lisa Scala Jewelry
28 West Main Street
Georgetown, MA 01833
United States
Phone: 978-352-8614
Email: orders@lisascala.com