This Shipping Policy applies to orders placed through lisascala.com. Because many Lisa Scala Jewelry pieces are handmade, one of a kind, made to order, or require sizing, preparation times may vary. Last updated: July 22, 2026.
1. Order Processing
Orders are generally processed within 3–5 business days after payment has been authorized, unless a different processing time is stated on the product page or communicated to you directly.
Business days exclude Saturdays, Sundays, federal holidays, and days when the gallery is closed. Shipping transit time begins after the order has been processed and accepted by the carrier.
2. Inventory Availability
Many Lisa Scala Jewelry pieces are handcrafted, one of a kind, or offered for sale simultaneously through our website and the Lisa Scala Jewelry Gallery in Georgetown, Massachusetts. Online inventory may not reflect an in-store sale in real time.
Although we make reasonable efforts to keep inventory accurate, an item shown as available online may have been sold in the gallery before the website is updated. If an ordered item is unavailable, we will notify you as soon as reasonably possible and offer, as appropriate:
- A comparable replacement selected with your approval;
- Future delivery if the item can be recreated or restocked;
- Store credit; or
- A full refund to the original payment method for the unavailable item.
An automated order confirmation acknowledges receipt of an order but does not guarantee inventory availability. The order is accepted when we confirm fulfillment, prepare it for shipment or pickup, or otherwise expressly accept it.
4. Handmade, Made-to-Order, and Custom Items
Made-to-order, custom, personalized, engraved, resized, repaired, or specially sourced items require additional time. Estimated completion dates are estimates rather than guaranteed delivery dates unless we expressly agree in writing to a guaranteed date.
Production may begin only after all required details, approvals, measurements, deposits, and payments have been received.
4. Order Review and Verification
To protect customers and prevent fraud, we may review an order before shipment. We may contact you to verify billing, shipping, identity, or payment information. Failure to provide requested verification may delay or cancel an order.
5. Shipping Destinations
We currently ship within the United States only. We do not offer international shipping at this time.
Available services may vary by destination, product value, carrier limitations, and security requirements. We may decline shipment to freight forwarders, package-forwarding services, hotels, temporary addresses, P.O. boxes, or locations that a carrier cannot securely service.
6. Shipping Methods and Rates
Available shipping methods, estimated transit times, and charges are displayed at checkout when possible. Shipping charges may depend on destination, service level, package size, insurance, signature requirements, and order value.
Shipping time is separate from order-processing or production time.
7. Carriers
We may use USPS, UPS, FedEx, or another reputable carrier. We reserve the right to select or change the carrier when necessary to provide secure, insured, and appropriate delivery.
8. Tracking
When tracking is available, it will be sent to the email address associated with the order. Tracking information may take up to 24–48 hours after carrier acceptance to update.
9. Insurance and Signature Requirements
Orders may be insured and may require an adult signature at delivery, particularly for high-value merchandise. The exact requirement may depend on the order value, destination, carrier, and payment-risk review.
Customers are responsible for being available to accept a signature-required delivery or arranging pickup or redelivery with the carrier.
10. Delivery Estimates
Carrier delivery dates are estimates and are not guaranteed by Lisa Scala Jewelry. Delays may result from weather, holidays, carrier volume, labor disruptions, customs, security screening, natural disasters, address problems, or other circumstances outside our reasonable control.
We are not responsible for losses caused solely by a carrier delay, but we will reasonably assist with available tracking and claim procedures.
11. Address Accuracy
Customers must provide a complete and accurate shipping address. Review the address carefully before submitting the order. Contact us immediately if a correction is needed.
We cannot guarantee that an address can be changed after processing begins. Additional carrier, interception, redelivery, forwarding, or reshipment fees caused by an incorrect or incomplete address may be charged to the customer.
12. Shipping to an Address Other Than the Billing Address
Orders shipped to an address different from the billing address may require additional verification. High-value orders may be restricted to the verified billing address or another address approved by the payment provider.
13. P.O. Boxes and APO/FPO Addresses
Some services, insured values, or signature requirements may not be available for P.O. boxes or APO/FPO addresses. Contact us before ordering when you require delivery to one of these addresses.
14. Local Pickup
When local pickup is offered, wait until you receive confirmation that the order is ready. Bring a government-issued photo ID and order confirmation. The name on the ID should match the purchaser or the person authorized in writing to pick up the order.
Pickup orders are not considered delivered until released by our staff. Unclaimed orders remain subject to our cancellation, storage, and custom-order terms.
15. Delivery and Transfer of Risk
Delivery is generally considered complete when the carrier records delivery to the address supplied at checkout or when an authorized person accepts an in-store pickup. This does not affect rights that cannot legally be waived.
16. Lost, Missing, or Stolen Packages
If tracking shows no movement or a package appears lost, contact us promptly. We may open a carrier investigation or insurance claim. Investigations can take time and may require customer cooperation, signed statements, identification, police reports, or other documentation.
If tracking shows “delivered” but the package cannot be found:
- Check all entrances, mail areas, parcel lockers, and secure locations;
- Ask household members, neighbors, building staff, or the local carrier office;
- Allow one additional business day in case the delivery scan preceded actual delivery; and
- Contact us and the carrier promptly.
Replacement or refund is not automatic when tracking confirms delivery, but we will review the circumstances and available insurance coverage.
17. Damaged Shipments
Inspect the package and item promptly. Notify us within 7 calendar days after delivery of visible shipping damage. Keep the item, inner and outer packaging, labels, and all packing materials. Provide photographs when requested.
Do not discard packaging or return the item until instructed, because doing so may affect a carrier or insurance claim.
18. Refused, Unclaimed, and Undeliverable Packages
A package returned because it was refused, unclaimed, or addressed incorrectly is not automatically eligible for a full refund. Actual outbound shipping, return shipping, customs, insurance, interception, and carrier charges may be deducted from a refund or charged before reshipment, where permitted.
Custom, personalized, resized, and final-sale merchandise remains subject to the applicable non-returnable terms.
19. International Shipping
When international shipping is available, the customer is responsible for determining whether the item can lawfully be imported and for paying all duties, taxes, brokerage charges, customs fees, and local charges unless checkout expressly states otherwise.
Customs may open or inspect packages and may delay delivery. We cannot mark a commercial order as a gift or declare an inaccurate value.
20. International Returns
International customers must contact us before returning an item. The customer is generally responsible for return postage, insurance, customs documentation, duties, taxes, and brokerage charges for customer-remorse returns. Packages should be clearly documented as returned merchandise where legally appropriate.
21. Holiday and Peak-Season Shipping
Order early during holidays and peak seasons. Published order-by dates are estimates unless expressly stated as guaranteed. Custom work, sizing, weather, and carrier congestion may extend delivery times.
22. Force Majeure
We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disaster, fire, flood, epidemic, public emergency, war, terrorism, civil disturbance, labor dispute, carrier interruption, government action, supply shortage, power failure, or telecommunications outage.
23. Contact Us
For questions about processing, delivery, tracking, or a shipping problem, contact:
Lisa Scala Jewelry
28 West Main Street
Georgetown, MA 01833
United States
Phone: 978-352-8614
Email: orders@lisascala.com
Related policies: Return & Refund Policy | Terms & Conditions